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Frequest Asked Questions
Your most common queries, answered clearly and concisely
Orders are delivered by email within 15 minutes from the moment of purchase. Please check your inbox and spam/junk folder. (In some rare cases it might take up to 24 hours to be delivered)
Please follow the step-by-step guide received via email. It explains how to download, install, and activate the product correctly.
If you still encounter issues after following the guide, feel free to contact us with your order number and a description of the problem.
Always include your order number #XXXXX, email address used for the purchase, and a clear description of the issue and photos of the issue (when possible). This helps us resolve your query faster.
Please verify your email address and check your spam folder. If it’s still missing, contact us with your order number.
Please refer to our Refund Policy for full details. As digital products are non-returnable, refunds are only granted under specific conditions outlined in the policy.
Your order number is included in the order confirmation email you received right after purchase. It’s in a 5-digit format (e.g., #12345).
If your order number is longer than 5 digits, it’s likely you placed your order on a different website. Please ensure your confirmation email is from vividlicense.com .